Title:  Customer Service Representative

Powering Vision 


EssilorLuxottica Canada is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. EssilorLuxottica Canada employs more than 1,000 visionaries nationwide throughout its 30 locations. 


Join our team as Customer experience representative and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction.


Your mission

Project a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services offered. This role is located in Toronto and the working hours are from Monday to Friday from 9:00 am to 5:30 pm in office only. 


Your main challenges


  • Answer questions from our customers with regard to our products and offer technical support;
  • Contact customers to inform them of any changes to their order or if there are further delay and to
  • offer a solution;
  • Advise customers on Essilor Group products and suggest an alternative or corresponding product if an
  • item is out of stock;
  • Do follow-ups with customers when changes affect the promised service;
  • Work in close collaboration with the sales team;
  • Provide adequate information to internal and external customers with the help of computer tools and
  • software;
  • Manage customer files using internal tools (WIP) and monitor their late orders;
  • Maintain Frame Status change and Frame Return file;
  • Follow up on customer complaints;
  • Daily management of service-level reports



Your profile

  • High School Diploma;
  • Minimum 3 month’s experience in an optical laboratory;
  • Production flow and processes in a optical laboratory, an asset;
  • Organized and able to manage time effectively to meet deadlines;
  • Knowledge of the Microsoft Office family software;
  • Knowledge in optics/ eyewear, Types of lenses, types of bevels, frames an asset;
  • Comfortable with computer use;
  • English - strong written and spoken ability a must;



Why work with us? 


EssilorLuxottica Canada is a place where employees can bring their vision to life and where teamwork and innovation create real impact in the lives of customers and their patients. When you work each day to help correct, protect and support the world’s vision, it’s a point of pride. Learn more about us at https://www.essilor.com/en/the-group/essilor-overview/


At EssilorLuxottica Canada, diversity is one of our most important values. If you have any particular needs, don’t hesitate to contact us and we will work with you at each step of the recruitment process to ensure that you feel at home.