Title:  System Analyst - NPI

Mission :

This position holder is to provide timely and accurate analysis and assistance to the AMERA Operations’ customers when using ESSILOR products and services.


The System Analyst responsibilities include setting up products and Rx laboratory's configuration, analyzing and resolving customer queries and providing accurate reports. In this role, the position holder should have good communication and interpersonal skills and the ability to understand business needs. Good analytical mindset with problem-solving aptitude is essential.


Goal of the position is to ensure prompt and accurate solutions and increase the customer’s satisfaction.


Key Areas of Responsibility:


  • Set up products for customers of ESSILOR Operations in AMERA (Asia, Middle East, Russia, Africa) zones, as well to test and validate the product setup and its declaration
  • Set up calculation configuration (in MULAN/CDMS), manage and track the request to set up the calculation configuration in Cloud (Saturn Environment), including test and validate the configuration
  • Provide 2nd-Level and 3rd-Level support and troubleshooting to resolve issues escalated by customers and support teams
  • Communicate with customers and support teams to understand their needs and identify the root cause of the problem
  • Follow standard procedures for proper escalation the unresolved issues to appropriate internal teams or the next level of support
  • Participate in New Product projects in AMERA zones, to deliver projects on time and ensure a compliance to quality standards
  • Prepare accurate and timely reports
  • Document technical knowledge and share the experience with the team members
  • Monitor and find opportunities for improvement of the current tasks
  • Gather feedback from end-users to continue improving systems


Profile Required:

  • Bachelor Degree in Computer Engineering, IT, or relevant field.
  • Proven working experience in providing technical support, or work experience as a System Analyst or similar role, at least 3 years is appreciated
  • Basic knowledge in writing SQL queries
  • Proficiency in English, excellent verbal and written communication skills
  • Analytical mindset with problem-solving aptitude
  • Intermediate client-facing and interpersonal skills
  • Ability to work under pressure
  • Ability to work both independently and as a team member
  • Able to work out of business hours (if need be)


Technical Requirements:

  • Familiarity working with XML/DCS format
  • Familiarity with in-house programs & tools (e.g. SCG, RxCP, FCS, RxCalculator Interface, CDMS)
  • Basic knowledge of Essilor - SCG database
  • Basic knowledge of Product Declaration
  • Familiarity with Google products (Sheets, Slides, Docs, Drive, Data Studio)




If you possess the qualifications we are looking for and challenge by the position, you can select to apply by 2 options:


  1. NEW channel, please access to: https://career5.successfactors.eu/career?company=Essilor
    1. If already you have E-Talent user name, only log on your E-Talent. Then select ”Career” menu and search the job to apply.
    2. you can register for a new E-Talent account, in case that you do not have yet E-Talent account



  1. Submit your Resume (in English) to email: recruit.aop_it@essilor.co.thwith referencing a position title and requisition number