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Title:  General Manager

Title: General Manager 

Department: General Manager I
Reports to: Regional Operations Director
Status: Exempt
Location: Sunstar Optical, Las Vegas, NV

Position Purpose

The General Manager is responsible for the leadership, management, and profitability of the Las Vegas facility. He/she will oversee all laboratory operations including production process management, quality and continuous improvement, equipment and maintenance, customer focus/service, safety and administration functions. The General Manager will achieve goals by providing direction, organization, coordination, communication, and employee development, and by building a cohesive team, leading by example and managing directly through the lab supervisor and group leads. He/she will coordinate with the sales force to grow the business, develop and take appropriate action in managing the lab budget, and meet expected profitability by controlling labor, material and other costs.

Primary Responsibilities

  • Provides leadership that fosters teamwork, employee respect, empowerment, and open communication. Recommends, implements and coordinates with Shared Services and policies that maximize employee development, training and performance. 
  • Leads by example an obsession for customer service through own actions. Builds strong partnerships with customers to understand their needs and deliver a top-quality product. Focuses team on monitoring changes in the market and customer base and implements effective marketplace responses.  
  • Prioritizes and invests in the development of the organization and its people. Ensures rewards reflect the value of the employee's contribution to the business. Ensures activities are in place to continuously develop departmental employees and assess future management/leadership potential.
  • Identifies and implements optimal structure and core processes for lab manufacturing function. Continuously improves each to achieve efficiencies and help better meet changing customer needs. Coordinates, directs and manages all aspects of lab operations.
  • Initiates activities that support Lab Network strategies to achieve plan. Champions and influences change efforts through direction and coordination of efforts and activities at multiple locations.
  • Implements an optimal layout for the lab. Ensures team leverages their knowledge of various equipment and employee capabilities to optimize workflow. Ensures team works together to quickly alter workflow when required. Follows standard operating procedures and suggests improvements to management.
  • Provides team with aggressive and clear performance objectives directly tied to lab performance expectations for quality, productivity and growth. Creates an environment that inspires the team to take personal ownership for achieving stretch goals and performance improvement.
  • Implements cost-effective systems of control over capital, operating expenditures, manpower, and labor costs. Makes trade-offs across the lab to balance demands and competitive pressures when investing in the lab and controlling expenses.
  • Delivers against operational budgets, forecasts and profit targets. Manages against key objectives.

Education and Qualifications

  • Minimum 2 years of general management experience required.
  • 1 to 3 years of manufacturing experience required.
  • Direct customer relationship experience required.
  • Demonstrated abilities through successful implementation of manufacturing methods and processes.
  • Bachelor's degree strongly preferred.