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Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States. We currently have a Regional Account Manager - Inside Sales career opportunity at our St. Louis location.

 

Role:

The CLX Regional Account Manager is a hybrid position that serves as the primary contact for prospective clients and provides consultation with existing accounts to minimize fall-off and increase retention.  Leads are produced for this individual through both traditional marketing and business development activities with partnering companies, as well as outreach through various channel contacts.  Responsibilities include lead follow-up via phone and e-mail, cultivating a strong relationship, qualifying and determining client needs, educating the decision maker on the features and benefits of the product, and closing the sale.  Following the sale, focus is placed on retention and consultation to assist clients in utilizing CLX to its full potential.  Performance metrics include both new customer acquisition and system upgrades designed to increase client marketing effectiveness and sales. 

Significant Duties:

  • Follow-up on prospective leads via phone and email.
  • Utilizing a consultative sales approach, build relationships, determine the need, make recommendations and support the buying decision to provide world class customer service.
  • Assist both prospects and customers with questions from incoming calls and emails.
  • Conduct online demos with prospective customers on the CLX Capture Strategy
      • Perform regular business review with members to review activity and propose improvements to ensure maximum value is being received.  These reviews will include: 
        • Optimization Analysis
        • Goal setting
        • Plans for improvement 
  • Document each interaction in the CRM with relevant, detailed information for accurate, usable record keeping.
  • Manage the Prospect to Customer pipeline which includes in depth CRM documentation, timely follow-up and scheduling onboards with the Onboard Specialist.
  • Interact with Marketing and IT teams to relay valuable information about interactions to improve the message and product.
  • Work with the Strategic Channel Manager and various channel contacts to lead generation
  • Interact with and transfer all closed business to the Onboarding Specialist to complete the sales cycle.
  • Cross train in onboarding for flexing purposes.

 

 

Education and Experience Requirements:

  • Optical industry experience is a plus, but not necessary
  • 1-5 years Customer Service and/or Sales
  • In person or Online Presentation Experience
  • Leadership Experience

 

Personal Attributes:

  • Dynamic personality that is goal oriented and able to lead teams and drive projects
  • Someone that can keep pace with a growing organization
  • Ability to continuously improve and grow with needs of company
  • Strong written and oral communication skills
  • Problem solver with strong analytical skills
  • Proven team player

 

*No relocation offered for this position*