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Title:  Assistant Retail Operations Specialist

JOB TITLE

Assistant Retail Operations Specialist

 

MISSION - PURPOSE OF THE JOB

The Assistant Retail Operations Specialist will provide support to the Retail Operations Manager, which will include manual order creation, processing graphic or component orders as requested, answering calls from the Customer Service call center, completing customer address entry and maintenance, and any other tasks as needed. 

 

POSITION OF THE JOB IN THE ORGANIZATION

Department: Retail Operations

 

LOCATION

Smithfield, RI

 

KEY RESPONSIBILITIES

  • Partner with the Retail Operations Specialist to effectively plan and communicate customer projects as it relates to new product rollouts, product resets, and markdowns for key customers.
  • Collaborate with the Company’s Retail Service team on project execution and the resolution of any product and/or fixture requests.
  • Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.

 

TRANSVERSAL RESPONSIBILITIES

  • All employees have a responsibility to contribute to the Group’s sustainability and in doing so ensure that we can continue to fulfil our mission of improving lives by improving sight.
  • All business decisions and actions must serve and be in line with the Group’s sustainability goals and mission
     

SKILLS/COMPETENCIES/EXPERIENCE

PROFICIENCIES REQUIRED:

  • Strong communication, project management, and customer skills.
  • Solid organizational skills with the ability to multi-task.
     

QUALIFICATIONS:

  • Associates Degree required, Bachelor’s Degree preferred.
  • 1 - 3 years of administrative experience.
  • Ability to work in a fast-paced corporate environment with the ability to build and maintain relationships with internal and external customers.

 

ADDITIONAL COMPETENCIES REQUIRED:

  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island