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Title:  Customer Service

Essilor is the world’s leading ophthalmic optics company. We design, manufacture and market a wide range of lenses to improve and protect eyesight. Our corporate mission is to enable everyone around the world to access lenses that meet his or her unique vision requirements. To support this mission, the Company invests in research and development to continuously bring new and more effective products to market. Headquartered in Paris, France, Essilor employs nearly 48,700 employees and have presence in around 100 countries worldwide.

 

JOB TITLE: CUSTOMER SERVICE ASSISTANT

 

Our business unit in Malaysia is looking for a motivated and dedicated Customer Service Assistant (telephone operator) to join us. You will be the point of contact to advice and address the needs of our customers through our daily telephone operation. You will work with different stakeholders and reporting directly to Customer Services Supervisor/Manager.  We encourage individuals with great attitude, strong telephone etiquette and amazing customer service experience to apply. 

 

Job descriptions:

 

  • Answers incoming customer calls for ordering, regarding billing issues, product problems, service questions, general client concerns and recommend potential products

 

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

 

  •  Keying order into the system after receiving order from customer

 

  • Contribute to team effort by accomplishing related results as needed

 

  •  Ability to remain professional and courteous with customers at all times

 

  • Customer orientation and ability to adapt/respond to different types of characters

 

  •  Ability to multitask, prioritize, and manage time effectively

 

 

 Job requirements:

 

  • Good command of Malay, English or Mandarin.
  • Basic computer knowledge Required Skill(s): Microsoft Office, Good time management
  • Available: Immediately
  • Willing to work on Monday to Friday & alternate Saturday half day
  • High school diploma/SPM required. School leavers are encouraged to apply
  • Preferably 2-5 years of experience
  • Those from hospitality line and optical line are highly encouraged to apply