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Title:  Salesforce Support Manager

Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States.

We currently have a Salesforce Analyst career opportunity at our Dallas location.

 

POSITION PURPOSE: 
The primary responsibility of the Sales Operations Manager is to own, maintain, and improve the following CRM – SalesForce.com and to support in the roll-up of key sales and marketing initiatives. The system focus is subject to change based on business needs. This person will be responsible for people, process and technology.

 

PRIMARY RESPONSIBILITIES:

  • Maintain and enhance SalesForce.com capabilities
    • Daily support and troubleshooting
    • Perform multiple data loads
    • Support the Geotagging process
    • Maintenance of security settings
    • Enhance the systems with support from IT to fit the needs of the company, which includes developing Business Requirements; Gap Analysis and UAT
    • Provide analysis to support recommendations for improvements
    • Monitor system performance and update when necessary
    • Work closely with the IT and Reporting counterparts to ensure high accuracy of the data published
  • Must also train, coach and support the Regional Sales Analysts (RSA) on SFDC
  • Identify opportunities and lead the transformation of SFDC sales, Marketing, Community, and Service clouds
  • Develop close partnership with Marketing and technology service lines to implement improvements to the SFDC clouds
  • Support the team by providing proactive feedback on process and data issues and collaborate with the resolution of these issues
  • Provide coaching and support to the direct reports

 

Skills, Knowledge & Abilities:

  • Strong knowledge of Salesforce.com (SFDC)
  • High level of technical understanding and hands-on experience including dealing with complex data systems and processes
  • Effectively communicates and engages with all levels of the organization verbally and in writing
  • Effective team player - this position will heavily rely on collaborating with other groups
  • Superior data analytical skills
  • Strong attention to detail and follow through
  • Ability to multi-task, prioritize, take on responsibility and work well under deadlines
  • Proven ability to assess problems and research solutions
  • Strong customer support orientation
  • Good leadership skills to coach and promote individuals in the team

 

 

EDUCATION AND QUALIFICATIONS:

  • Bachelor’s Degree is required (BBA, BAS, or BBS)
  • 2+ years of people management experience
  • 3-5+ years of successful experience in similar roles
  • 3+ years of Experience in administrating CRM (Salesforce.com)
  • Experience with Business Intelligence tools (QLIK, TABLEAU) is a plus
  • Experience with large data manipulation is a plus

 

*No relocation offered for this position*

 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth