Title:  Customer Service Consultant

As an Optical Customer Service Consultant in our Chipping Norton location, you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound emails and are relied on by our customer for technical advice and product recommendations on different lens solutions. 


Our ideal candidate will have:

·         Optical Knowledge

·         2 or more years’ experience in customer service, ideally within a call centre environment  

·         Excellent interpersonal and communication (both written and verbal) skills

·         Strong computer literacy, including navigating ordering systems and tools

·         High attention to detail

·         Excellent customer service skills to help achieve positive outcomes and solutions


About You:

·         Interest in pursuing a career in the optical industry

·         Highly organised, and able to manage multiple tasks simultaneously

·         Customer focussed and ability to patiently support through simpler issues: but also

·         are curious and technically minded enough to work through more complex support issues.

·         Reliable, proactive and enthusiastic!


If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.