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Position: GE ASIA SEMA Product & Process Support (PPS) Engineer

Department: Global Engineering Asia / Surfacing, Edging, Mounting and Algorithm

Direct Report: GE ASIA SEMA PPS Manager

Location: Amata Nakorn Industrial Estate

Essilor is an innovative market leader and a market maker thanks to its ability to anticipate and answer consumer needs. Our 69,000 employees are dedicated to correcting and protecting the vision of the 7.7 billion people in the world, sharing a strong mission, culture and core values that are best represented by the Group’s powerful employee shareholding. https://youtube.com/channel/UCPAyjiF7qibaoowGyqy47jQ 

Nice to know

As Part of GE ASIA SEMA Team, PPS Engineer is responsible for providing expertise support to customer in term of Surfacing and Calculation in order to meet market and customer needs.                                

                                                                                                                                                                 

Your day at Essilor

Provide expertise support to customers;

  • Answer to question, find solutions and help customers work through technical difficulties with the right level of timeline, quality and ensure proper recording and closure of all issues
  • Provide support on demand according to zone request
  • Coordinate with Engineering teams to resolve more advanced issues when necessary
  • Ensure implementation packages of new product and technology are available, assist customers, prepare user manual and training if required
  • Understand customer's operational and technical requirements and translate them to a best-fit solution.

 

Manage Customer relation;

  • Initiate and maintain training and service catalogue to the zone
  • Organize and Participate Knowledge transfer to customers
  • Ensure communication of product updates and new technologies are well delivered
  • Conduct customer survey to ensure level of satisfaction

 

Propose evolution of application and Tools for efficiency improvement;

  • Learn and stay update of new technologies and new product releases
  • Make analysis and propose new enhancement and application functionality related to Data structure and admin tool if need
  • Initiate and provide functional and recommendations of existing tools, application or script to support and improve product introduction efficiency and ease customer process
  • Gather requirement with main concerned people to build functional specification of a tool or application needed as above.
  • Follow up planning and adjust if needed.

                                                                                               

Must have

  • Bachelor’s Degree in Engineering (Material, IE, Chemical etc.)
  • 3-5 years of experience in Industrial engineer, process engineer or data engineer in manufacturing business
  • Strong analytical, troubleshooting and problem solving skill
  • Excellent written and verbal communication skill, fluent in English