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Department:               Asia SC Rx Operations

Direct Report:             Key account Manager

Job Location:              Chonburi, Amata, THAILAND


Essilor is the world leader in ophthalmic optics with a presence in 100 countries. The Group designs, manufactures and markets an extensive range of vision care solutions that help to correct, protect and prevent risks to the visual health of around one billion people worldwide.

In line with its mission to improve lives by improving sight, Essilor allocates more than €200 million to research and innovation every year to widen access to eyewear that is tailored to each person’s unique visual needs and lifestyle. It leverages a world class supply chain including 33 plants, 490 prescription laboratories and made to measure finishing facilities. The Group also develops and markets equipment, instruments and services for eyecare professionals.

Sustainability is at the heart of Essilor’s mission, with healthy vision for all contributing to several of the UN’s Sustainable Development Goals.  Essilor was recently recognized in Fortune’s Change the World list, for the progress it is making in addressing the issue of visual health as part of its core business strategy. All employees of Essilor will help to deliver in sustainability and carry out our mission.


Purpose of the Job:

To be the “Voice of the Customer” in the Export Labs (Thailand, India and China) organization:

  • For a portfolio of customers (Essilor subsidiaries), act as the key interface between the customer and all relevant team in Export lab organization (Supply Chain, Production, CI, Quality, Compliance…) and be responsible for customer satisfaction.
  • Acquire a thorough understanding of customer needs and requirements; be in a position to convey even the complex information in simple and clear language to lead and coordinate topics within organization.
    • Be a coordinator for New Products Introduction in Export Labs, from Customers’ needs clarification to commercial launch, with the support of other cross-functional.
    • Be a coordinator for supply chain projects aiming at developing new offers to fulfill market needs (Lens with Frames offers, frames management, Flow optimization, differentiation on quality/ leadtime, …).
  • Coordinate and prepare regular reports of relevant KPIs (service, quality), project progress updates on important issues to internal and external stakeholders.


Job’s Challenges:

  • Capable to establish and maintain confidence relationship with internal & external customers through email, meetings, conference calls and business trips.
  • React well to pressure in quick changing scenarios and is able at that moment to take the best decisions that will make the difference.
  • Must be action focused in order to achieve targeted objectives.
  • Work in a cultural diverse environment, people from different backgrounds and show good negotiation skill.


Performance Indicators:

  • Customers survey result
  • New Products & projects concluded on-time
  • The correct products and services are delivered to customers in a timely manner
  • Follow-up of all Customers’ requests
  • Contractual Service Rate to Customers


Knowledge and skills:

  • Be proactive with result-oriented to achieve a particular goal.
  • Be willing to learn quickly to have better understanding customer’s needs
  • Be comfortable working under pressure and in a fast-paced environment.
  • Excellent in communication skill for both verbal and written that all are clear, concise, convincing and understandable.
  • Strong interpersonal skills in building relationships with customers (internal and external)
  • Have ability in problem-solving and good negotiation skill.
  • Multitasking and prioritizing, have ability to prioritize and manage several tasks at once.
  • Understanding and be able to process/analyze customer information and requirement then translate it into actionable insights.
  • Proficient with MS Office, Excel [including pivot table & formula] & PowerPoint



Qualification and Education:

  • Minimum bachelor’s degree in Engineering, Business management or relevant field.
  • Minimum 3 years’ experience in multinational manufacturing company.
  • Previous experience in project management would be an advantage.