Title:  AEL Key account manager

 

Position: AEL Key account manager

Reports to: AEL Supply Chain Manager

Location: Amata, Chonburi

 

EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. 

The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.

By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.

For more information, please visit www.essilorluxottica.com

 

Nice to know

 

Asia Export Labs (AEL) covers 6 prescription labs in Thailand, India and China, serving 45 Million lenses per year in 50 different countries worldwide.

The mission of the Key account manager is to be a “Voice of Customer” in AEL organization and manage a team of 5 key accounts coordinator:

  • Team management (recruitment, training, support, load balancing…)
  • Define best practices and standards process/ referential for AELs KA
  • Put in place correct resources and processes to support the activity
  • Manage new business requested to be implemented in AEL
  • Handle some customers directly as KA depending on organization
  • Communicate relevant reporting/ information for internal/external customers 
  • Work closely with others team in AELs SC organization, Operations, Engineering including customers (Essilor Group subsidiaries)

 

Your day in the AEL Supply Chain team

 

  • Manage a portfolio of customers (Essilor subsidiaries) : coordinate between customers and all the teams of the Export Labs (Supply Chain, Production, CI, Quality, Compliance…), and be responsible for customer satisfaction
  • Lead supply chain projects aiming at developing new offers to fulfill market needs from Export labs: Lens+Frames offers, frames management, End-to-End flow optimization, differentiation on quality/lead time, …
  • Lead New Products Introduction in Export Labs, from Customers’ needs clarification to commercial launch, with the support of other cross-functional (New Product Setup Department)
  • Coordinate the regular (weekly/monthly/quarterly) animation of the relation with the customer and monitor the relevant KPIs (quality, service)
  • Participate to Business Continuity Plan (BCP) definition and implementation

 

Job’s Challenges:

  • Capable to establish long lasting and confident relationship with internal & external Customers through meetings, conference calls and business trips
  • React well to pressure in quick changing scenarios and is able at that moment to take the best decisions that will make the difference.
  • Must be action focused in order to achieve targeted objectives.
  • Work in a cultural diverse environment, people from different backgrounds and show good negotiation skill.

 

Performance Indicators:

  • Customers Satisfaction result
  • New projects (offer) concluded on-time and efficiently
  • Follow-up of all Customers’ requests
  • Contractual Service Rate to Customers

 

Must have

  • Bachelor or Master’s degree in Engineering/Business (or any related field)
  • With a minimum of 5 years-experience in multinational manufacturing company. Previous experience in project management would be an advantage.
  • Proactive, strong analytic thinking, problem solving and decision making
  • Ability to work under pressure
  • Ability to prioritize and manage several tasks at once
  • Willing to learn + Quick learner – learning on the fly
  • Flexibility and ability to adapt to change
  • Excellent written and spoken English
  • Proficient with MS Office program [Especially Excel & PowerPoint]
  • Projects Management, in particular: communication, change management, time management