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Title:  Optometric Repair Specialist

ABOUT US:
Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products such as Varilux®, Crizal® and Transitions® are available in more than 130 countries and are worn by one billion people daily. Essilor of America and its subsidiary, Essilor Laboratories of America, Inc., employ more than 7,000 in the U.S. and own the largest and most comprehensive optical laboratory network in the U.S.

 

Essential Duties and Responsibilities:

 

  • Responsible for the assessment, diagnosis, and repair activity of all Essilor Instruments Optometric equipment.
  • Prior experience in the Optometric equipment field, with relevant industry experience in fix/repair activities of optometric equipment is required.
  • Must have a strong Mechanical inclination, with ability to quickly and effectively troubleshoot and diagnose problems with optometric instrumentation.
  • Higher level understanding of Networking and Connectivity is a plus, with an ability to implement customized solutions to issues customers are facing.
  • Provides Operational, Maintenance and Troubleshooting Training to internal Technician team members as needed.
  • Assist with repacking of equipment to ensure safe transit when shipping back to customer or warehouse.
  • Manages the repair activity of all Tracers.
  • Must be able to shift equipment for setup and packing, and have the ability to lift or move up to 150 pounds.
  • Must be willing and able to work in a warehouse environment in Chicago with no central heating or cooling system.
  • Assist with assessment of equipment packaging for potentially damaged items, to include assessment of the proper functioning of the equipment.  Determination of whether said equipment should be placed in inventory as NEW or USED accordingly.
  • Responsible for transit of equipment or parts from the 3rd party warehouse to the Stereo Optical office, and vice versa, as required.
  • Must be able to Communicate with customers as needed to help them understand how to address both mechanical and IT related issues they are experiencing with their equipment.
  • Diagnose and determine if equipment failure or issues result from a failure of the equipment versus improper use or handling by the user.
  • Provide feedback on Spare Parts inventory needed, with proper documentation of all parts used for repairs.
  • Must keep all required documentation of activity in GP (ERP system), and complete all documentation required to close out RMA’s and process Returns and Repairs.
  • Keep all colleagues informed of repair status (to include Managers, Sales Team, Key Accounts (if required).
  • Provide trade show support to include set-up of equipment and connectivity, tear down and sales support during show hours.
  • Communicate with Managers regarding problems that arise from engineering, production or end user that should be addressed.
  • Complete, maintain and process pertinent paperwork.
  • Represent the company in the appropriate manner in the industry including timeliness, personal habits and appearance.
  • Keep Management informed of significant issues.
  • Attend continuing educational seminars to maintain a high level of personal competence.
  • Assist in the final testing of product upgrades and of new products.
  • Support customer installations as needed.
  • Other responsibilities as assigned by Manager.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and work independently with minimal supervision. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability: Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills: To perform this job successfully, an individual should have a high level mastery of basic computer skills, and be able to navigate and document all activity supported as part of the fix/repair process.  They must also possess a strong mastery and working knowledge of Micosoft Suite (Windows, Microsoft Office, Excel, Word, PowerPoint), with ability to learn and become proficient in Microsoft Dynamics GP.

 

Education and/or Experience: Associates Degree in Technical field or Equivalent Experience. Ability to read and interpret documents such as schematics, operating and maintenance instructions, procedure manuals and all optometric equipment related technical informational documents. Possess basic computer skills.  

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit or stand for long periods. There will also be occasions when the employee will be required to lift equipment up to 150 pounds and stand for prolonged periods of time.  The employee will also be working predominantly out of a warehouse in Chicago with no central heating or cooling in the warehouse area.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock.